# FAQ ### Why do I only see a subset of events in Cordial after setting up my channel? Events that are generated by users with no associated email cannot be sent to Cordial since it requires associating events with emails. ### I don't see any events coming into my Cordial account after setting up my channel Check that the API URL matches your account's domain. If the channel is not configured to use the correct endpoint, none of the events will be sent to your account until this is remedied. If the API URL matches your account's domain, you can try rotating the API key and updating it in the channel form under **Access Token**. Please refer to Cordial's documentation on how to create a new API key: {% embed url="" %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.edgetag.io/channels/cordial/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.