FAQ

How are events handled?

1. AddToCart

• Event Name: Converts to blotout.cart.added

• Data Sent: Product details (ID, variant ID, name, image, URL, price, currency)

• Requirement: Must have data.contents with product data

2. ViewContent

• Event Name: Converts to blotout.product.viewed

• Data Sent: Product details (ID, variant ID, name, image, URL, price, currency)

• Requirement: Must have data.contents with product data

3. Other Events

• Event Name: Never sent to Emotive

• Data Sent: Nothing (event is skipped)

Key Limitations:

• Only 2 events get converted names (AddToCart, ViewContent)

• Only AddToCart and ViewContent can be sent (if they have product content)

• All other event types are completely skipped regardless of data content

Summary:

Emotive SMS only handles AddToCart and ViewContent events that have product content data. All other event types are completely skipped and never sent to Emotive, regardless of whether they have product content or not.