FAQ

How do I confirm that the Klaviyo channel is set up properly in EdgeTag?

You need to check for Blotout_events in metrics over klaviyo dashboard to confirm data is flowing.

What access level do I need in my Klaviyo Account to complete EdgeTag setup?

You need Admin access to your Klaviyo account to set up the Klaviyo Channel integration with EdgeTag.

Why is my Klaviyo channel showing authentication errors?

Klaviyo authentication errors typically occur when API tokens expire due to refresh token issues with the Klaviyo integration. Try redeploying the EdgeTag to refresh the authentication connection with Klaviyo - this usually resolves the token expiration problem. If redeploying doesn't work, contact us via Slack.

How do I monetize EdgeTag data in Klaviyo?

Need to clone the flows with Blotout triggers and exclude the audience that are already capturing through existing flows with using profile filters. If your plan includes onboarding support, our EdgeTag team can assist with setting up these flows in your Klaviyo account for your review. If you need assistance, contact us via Slack

Can you send New Customer and Returning Customer events to GA4?

New Customer vs Returning Customer (NC/RC) tracking is not currently supported for GA4 integration. Future Availability: This feature is planned for a future release and will be added to EdgeTag's GA4 capabilities.