> For the complete documentation index, see [llms.txt](https://docs.edgetag.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.edgetag.io/channels/postscript/faq.md).

# FAQ

### How do EdgeTag events appear in Postscript?

Event names are used as is, so **AddToCart** will appear the same in Postscript events. Non-alphanumeric characters, underscores and colons are preserved while every other character is replaced with an underscore, e.g. if you send an event called `Pimp My-Ride` it would appear in Postscript as **Pimp\_My\_Ride**.

### I don't see most events in Postscript, what's wrong?

We can only send events to Postscript if the **phone** or **email** properties are set for the user generating the events, else Postscript rejects these events as it cannot connect the events to any user profile.


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